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Inside the Risk & Insurance Education Alliance’s Workforce Strategy: What We Learned About Leading a Remote Team
In 2020, when the COVID-19 pandemic forced organizations around the world to rethink how work got done, the Risk & Insurance Education Alliance was no exception. Like many employers, we transitioned our workforce to remote operations almost overnight. At the …
POSTED AUGUST 13, 2026 9:00 AM |
Why Brokerages Are Adding Workflow Layers Without Replacing Their AMS
After nearly two decades working inside agencies and helping teams implement and redesign their operating models, I have come to think that most frustrations with agency management systems are pointing at the wrong target. The AMS is doing its job. …
POSTED AUGUST 13, 2026 9:00 AM |
Stay in Your Lane – Part 1
NOTE: This is the first part of a two-part guest post from Friend of the Academy, Michael Gay. Why Saying “No” May Be the Best Decision an Insurance Agent Can Make The account looked promising. The prospect was successful, the …
POSTED AUGUST 12, 2026 12:00 PM |
7 Ways to Put AI to Work in Your Agency (Without a Tech Team)
Key Takeaways AI for a small agency does not require a tech team. Most of what is useful today is either already built into your software or coming soon to the system you may already use. There are seven specific …
POSTED AUGUST 12, 2026 9:00 AM |
5 Strategic Tradeoffs MGAs Are Navigating
The MGA market has evolved at a remarkable pace, outpacing the broader P&C insurance market in some years due to specialization and the need for niche expertise. At the same time, growth is bringing on complexity: carrier expectations are rising, …
POSTED AUGUST 11, 2026 9:00 AM |
Workflow Debt: The Hidden Barrier to Scaling Specialty Insurance
Fourteen years of working inside carrier, MGA, and brokerage operations gives you a particular view of how these businesses actually run. It is rarely the same view leadership has. The gap between those two pictures tends to come down to …
POSTED AUGUST 10, 2026 9:00 AM |
Lower Wildfire Premiums Shouldn’t Distract from Ongoing Risk
The property market is finally offering some welcome relief, with rates softening across many segments – including areas where wildfire and severe weather risks remain. However, lower premiums shouldn’t distract insureds from the need to understand how those exposures are …
POSTED AUGUST 06, 2026 9:00 AM |
3 technology must-haves to build distribution velocity
From staffing challenges to rising customer expectations and rapidly evolving technology, agencies are navigating more complexity than ever. Experienced employees are retiring, customer expectations continue to rise, and teams are being asked to do more without adding head count. At …
POSTED AUGUST 03, 2026 9:00 AM |
Why Brokerages Are Adding Workflow Layers Without Replacing Their AMS
The data is in the system. The work is still in email. Here is why that gap persists and what actually closes it. Most brokerages running a well-configured AMS have the same experience. The system holds years of policy data, …
POSTED JULY 29, 2026 9:00 AM |
Digital Visibility, Early Engagement Are Key for Independent Agencies to Capture the Next Generation of Policyholders
When young consumers want to buy something, they start online. They type queries into search engines and AI generative assistants. They compare options side by side, scroll through reviews, watch short videos explaining features, and talk with friends in group …
POSTED JULY 28, 2026 9:00 AM |
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