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Blogs Archives - Insurance Journal
Specialize Your Expertise: Alliance Programs for Construction, Restaurant, Workers Compensation, Cyber, and Environmental Risks
Do you work with contractors or restaurants? Maybe Workers Compensation is your field? Or maybe you have clients or an employer with cyber or environmental risks that you help manage? The Risk & Insurance Education Alliance created certifications designed around …
POSTED AUGUST 21, 2026 9:00 AM |
The retention engine hiding in the field
Loyal, content customers are worth their weight in gold, literally; acquiring a new customer costs five to 25 times more than retaining an existing one, according to Harvard Business Review. Executive teams pour millions into customer experience initiatives, sophisticated mobile …
POSTED AUGUST 20, 2026 9:00 AM |
The Modern Insurance Agency Management System: Essential Features for Growth
As an independent agent, you wear a lot of hats. The last thing you need is a management system that adds more work instead of taking it off your plate. Customer expectations are rising, competition is increasing, and the agencies …
POSTED AUGUST 20, 2026 9:00 AM |
Stay in Your Lane – Part 2
NOTE: This is the second part of a two-part series by guest contributor, Michael Gay. Here’s a link to part 1 if you haven’t read it yet. https://www.insurancejournal.com/blogs/academy-journal/2026/08/12/878595.htm Sometimes the Best Business Decision Is to Simply Walk Away Turning away …
POSTED AUGUST 19, 2026 12:00 PM |
AI vs. Automation: The Shift That’s Changing Agency Workflows
If you’ve evaluated new technology recently, you’ve likely noticed how quickly “AI-powered” capabilities become part of the conversation. From automated emails to workflow triggers to renewal reminders, many capabilities are grouped together. In practice, they serve different roles and are …
POSTED AUGUST 19, 2026 9:00 AM |
How Small Agencies Can Win in Commercial Lines Quoting
Key Takeaways Small agencies can quote commercial lines without a dedicated commercial lines team: the right workflow carries the load. Appetite guidance routes each risk to the carriers that want it – within the markets you’re already appointed with, since …
POSTED AUGUST 14, 2026 9:00 AM |
Inside the Risk & Insurance Education Alliance’s Workforce Strategy: What We Learned About Leading a Remote Team
In 2020, when the COVID-19 pandemic forced organizations around the world to rethink how work got done, the Risk & Insurance Education Alliance was no exception. Like many employers, we transitioned our workforce to remote operations almost overnight. At the …
POSTED AUGUST 13, 2026 9:00 AM |
Why Brokerages Are Adding Workflow Layers Without Replacing Their AMS
After nearly two decades working inside agencies and helping teams implement and redesign their operating models, I have come to think that most frustrations with agency management systems are pointing at the wrong target. The AMS is doing its job. …
POSTED AUGUST 13, 2026 9:00 AM |
Stay in Your Lane – Part 1
NOTE: This is the first part of a two-part guest post from Friend of the Academy, Michael Gay. Why Saying “No” May Be the Best Decision an Insurance Agent Can Make The account looked promising. The prospect was successful, the …
POSTED AUGUST 12, 2026 12:00 PM |
7 Ways to Put AI to Work in Your Agency (Without a Tech Team)
Key Takeaways AI for a small agency does not require a tech team. Most of what is useful today is either already built into your software or coming soon to the system you may already use. There are seven specific …
POSTED AUGUST 12, 2026 9:00 AM |
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