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Blogs Archives - Insurance Journal
How FirstMark Insurance Group Evolved from Chasing Renewals to Anticipating Them
What if every missed renewal could have been saved by a conversation weeks earlier? It can cost seven to nine times more to acquire a new client than to retain one. Yet most independent agencies still manage renewals the same …
POSTED JUNE 11, 2026 9:00 AM |
How employee assistance programs drive better workers’ comp outcomes
Some workers’ comp carriers recognize that addressing an injured worker’s stress can speed up recovery, but not all provide a holistic approach. Integrating an employee assistance program (EAP) into a workers’ comp program supports total worker health after—and before—an injury. …
POSTED JUNE 08, 2026 9:00 AM |
Mind the Gap: D&O Runoff in M&A Transactions
M&A transactions are designed to mark a clean break — new ownership, new strategy and a new chapter for the organization. For directors and officers (D&O), however, liability does not end at closing. Decisions made in the months and years …
POSTED JUNE 05, 2026 9:00 AM |
Renewals Don’t Have to Be a Fire Drill
After 30 years working in insurance agencies and agency technology, I have seen almost every version of the renewal process. I have seen agencies that start early, communicate clearly, and move accounts through renewal with confidence. I have also seen …
POSTED MAY 28, 2026 9:00 AM |
Cut Manual Work: Insurance Operations Automation with EZLynx
How much of your team’s day is spent on tasks that could run on autopilot? Sending renewal reminders. Confirming policy changes. Tracking submissions. Following up on unanswered emails. These are all important business processes, but they don’t need a person …
POSTED MAY 26, 2026 9:00 AM |
Securing Favorable Terms on Unbundled Business Auto Coverage
For years, business auto coverage was quietly bundled into large commercial insurance packages where general liability, property and workers’ compensation took center stage. As loss ratios have worsened, however, insurers are rethinking this model, unbundling auto insurance from packages and …
POSTED MAY 21, 2026 9:00 AM |
Cotality’s Focus on Interoperability: Producing End-to-End Trust for Insurance and Restoration
In 2026, Cotality established four product vision pillars to serve as a roadmap to optimize innovation. These pillars—c imagery, interoperability, seamless workflows, and agentic AI—guide us in the development of solutions that enable all property insurance industry users to consistently …
POSTED MAY 20, 2026 9:00 AM |
How AI Is Reshaping the Independent Insurance Agency
Independent insurance agents are under real pressure right now. Client expectations are rising, renewals are growing more complex, and administrative work keeps expanding – often faster than headcount can keep up. The cost isn’t just busy teams; it’s accounts that …
POSTED MAY 20, 2026 9:00 AM |
The Hidden Insurance Risks of Ultra-Processed Foods
American grocery culture is so used to ultra-processed foods that snack maker Frito-Lay recently decided to overhaul their potato chip bags to tell people specifically that their potato chips are made with real potatoes. Ultra-processed foods are everywhere, and in …
POSTED MAY 15, 2026 6:30 PM |
When the Workflow Finally Works
A day in the life of an account manager at Heffernan Insurance Brokers. Lauren Sebastiani remembers the rhythm of the old workflow clearly. Proposals went out to a vendor and came back in 24 hours. Policy checks shipped off and …
POSTED MAY 15, 2026 9:00 AM |
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