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Blogs Archives - Insurance Journal
What Operationally Consistent Client Service Actually Looks Like
Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client’s business. The account manager who picks up the phone. The team that goes the extra mile when something goes wrong. Those things …
POSTED OCTOBER 02, 2026 9:00 AM |
AI & Futurecasting: Preparing Work, Not Just Workers
Every major technological shift changes work. Artificial intelligence is different primarily in the speed at which it is doing so. Much of the conversation around AI has centered on automation, productivity, and workforce disruption. Those are important discussions, but they …
POSTED OCTOBER 01, 2026 9:00 AM |
Turning MGA Growth into Staying Power
The success of MGAs needs little introduction. For the past several years, the MGA story has been one of growth, and that trend appears to be continuing, with Conning reporting the MGA direct written premiums grew 12% from 2024 to …
POSTED OCTOBER 01, 2026 9:00 AM |
How Certificate Automation Changes the Account Manager Workday
Certificate issuance is one of those tasks that looks straightforward from the outside. A client needs a certificate, the account manager produces it, the client receives it. The actual work involved is often considerably more involved than that sequence suggests, …
POSTED SEPTEMBER 24, 2026 9:00 AM |
The Agentic Agency: Changing How Agency Work Gets Done
For all the attention artificial intelligence is getting in insurance, the fundamental value of the independent agency hasn’t changed. Clients still need insurance professionals who understand their risks and coverage needs. They need advice, judgment and relationships they trust. Agencies …
POSTED SEPTEMBER 24, 2026 9:00 AM |
Founder mode for agency owners: Stay hands-on, not the bottleneck
Key Takeaways Founder mode means staying hands-on with what matters, not doing every task yourself. Insurance’s slow, committee-driven culture is exactly where a decisive owner has an edge. Left unchecked, founder mode turns into a single point of failure, and …
POSTED SEPTEMBER 23, 2026 9:00 AM |
Is my insurance agency too small for an agency management system?
Key Takeaways Agency size isn’t the deciding factor for an agency management system, but workload and complexity are. A one-person agency can run on the same all-in-one platform as a 20-person shop, without hiring to support it. Waiting too long …
POSTED SEPTEMBER 21, 2026 9:00 AM |
Risk & Insurance Education Alliance Launches Self-Paced CIC Personal Lines Course
Insurance professionals face a growing challenge: keeping up with complex coverage issues while balancing client needs, workload demands, and professional development requirements. To help meet that need, the Risk & Insurance Education Alliance has expanded its self-paced learning resources by …
POSTED SEPTEMBER 21, 2026 9:00 AM |
Unpacking Warehouse Legal Liability
Historically, Warehouse Legal Liability (WHLL) has been a complicated line with many gray areas and multiple interpretations of its coverages. Over the course of the recent soft market, WHLL strayed away from its original intent. With the re-emergence of a …
POSTED SEPTEMBER 20, 2026 9:00 AM |
Using AI in Your Insurance Agency? Don’t Overlook the New E&O Risks
How are you using AI at work? Are you using AI only to write emails or summaries, and feeling unclear about what more you can accomplish with AI? More concerning, are you using AI in ways that distance you from …
POSTED SEPTEMBER 15, 2026 9:00 AM |
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